Frequently asked questions
About us
About us
About Central Mart
Central Mart is a Pakistan-based online store offering a curated selection of household essentials, kitchen tools, bathroom accessories, home organizers, smart finds, and everyday lifestyle products. Our mission is to make smart, practical, and high-quality items accessible to every home.
We partner with authentic and trusted vendors to source premium-quality products. Please note that we do not keep ready stock; instead, we source the product directly from our vendors once an order is received and confirmed. This ensures that you always get fresh, carefully selected items rather than old inventory.
Before dispatching, our team personally inspects and rechecks each product to make sure it meets our quality standards. Only after thorough verification do we pack and ship your order.
At Central Mart, we care deeply about customer satisfaction and strive to provide a smooth, reliable, and transparent shopping experience. Your trust is at the heart of everything we do.
What is the Return & Refund policy?
Return & Refund policy
Return and Refund Policy
Thank you for shopping with us. Please read our return and refund policy carefully to understand your rights and obligations regarding returns.
1. Damaged Parcels
If you receive a parcel that is damaged during shipping, we will gladly replace it with a new one at no additional cost. To initiate a replacement:
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Contact us within 48 hours of receiving the package.
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Provide your order number and clear photos of the damaged item and packaging.
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Once verified, we will process the replacement and notify you with tracking information.
2. Refund Policy
Please note that we do not offer refunds under any circumstances. We only provide replacements in the case of damaged goods as stated above.
If you have any questions or concerns about your order, feel free to contact our support team or Whatsapp 03708931821
What is your shipping policy?
Shipping policy
Shipping Policy
Thank you for visiting and shopping at Central Mart! Below are the Terms and conditions that constitute our shipping Policy.
Shipping Policy:
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Shipment Processing Time:
All orders are processed within 1–2 Business days. Our standard delivery time is 5-6 Business days; if we are experiencing a high volume of orders, shipment may be delayed by a few days. Please allow additional days in transit for delivery. -
Shipment Confirmation & Order Tracking:
You will receive a shipment confirmation once your order has shipped containing your tracking number(s). -
Shipping Rate:
We ship across Pakistan for a flat rate of Rs 250 and free delivery on orders above Rs 4999/- -
Damaged Orders:
If you received your order damaged, please contact our support team directly to file a claim.
MODE OF PAYMENT
COD – CASH ON DELIVERY:
Customers from all over Pakistan can pay through Cash On Delivery (COD).
Bank Transfer
Customers will get additional 5% off on advance Payment.